1.Blockchain assets transfer is divided into three steps: Btron begins the transfer on the corresponding blockchain - block confirmation - opposite entry.
Step1 After you confirm the email, generally we will generate Txid within 30-60 minutes (special case: large amount withdrawal requires manual review, and Txid will be generated as soon as possible after the manual review is passed), which means that the transfer processing of our platform has been completed and the asset has been transferred into the blockchain.
Step2 Please click "view Txid" and open the corresponding blockchain browser to check the confirmation number of the withdrawal.
Step3 If the block chain shows confirmations or no confirmation, please wait for the block chain confirmation to be completed. If the block chain shows that the confirmation is completed, if you do not receive the assets yet, but Btron has completed the transfer and cannot provide help, please contact the receiving platform.
If it is already under confirmation, but the confirmation time is longer, it may be the block congestion that causes the big delay. If you have confirmed by email or passed the manual review (which requires manual review), Txid has not been generated in the withdrawal history, please contact the customer service and provide a screenshot of the transfer in the withdrawal history;
2.How to check the progress of withdrawal on the blockchain browser?
Please refer to: deposit did not arrive the account (What should I do if the deposit does not arrive?),the query methods of deposit and withdraw are consistent.